John Lewis retain UK’s ‘best retailer’ title

John Lewis has proved that it is still the best at keeping customers happy as it retained its position as the nation’s top retailer for customer satisfaction according to a survey by Verdict Research.

In its latest customer satisfaction poll of more than 5,800 customers, Verdict reveals that customers continue to recognise the retailer’s standout service and quality products.

Verdict said that John Lewis achieved scores for service that far exceededthose of any other retailer. The retailer’s product quality also scored highly.

Sarah Peters, Verdict’s lead analyst, explained: “John Lewis retained its title this year coming top overall as well as in its main product categories of homewares and electricals. As Britain’s favourite retailer, John Lewis continues to deliver the product ranges, inspiration and trust that customers appreciate.”

View a selection of John Lewis projects completed by RG Group